At zc22, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. Our responsible gaming framework gives every Pakistani player the tools, resources, and support they need to keep their experience safe and enjoyable. Whether you are in Karachi, Lahore, Islamabad, or Faisalabad, zc22 has your back.
Player Protection
zc22 provides a comprehensive suite of responsible gaming tools — all accessible directly from your account dashboard. These tools are designed to put you firmly in control of your play. You do not need to contact support to activate most of them; they are self-service and take effect immediately.
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your zc22 account. Once a limit is set, it takes effect immediately. Increases are subject to a 7-day cooling-off period — decreases apply instantly.
Instant ActivationDefine the maximum amount you are comfortable losing over a given period. zc22 will automatically pause your access to real-money gameplay once your loss limit is reached, regardless of which games you are playing.
Instant ActivationSet a maximum session duration so that zc22 automatically reminds you — or logs you out — when your chosen play time is up. Regular break reminders help you stay aware of how long you have been playing.
Real-Time AlertsNeed a short break? Set a cooling-off period of 24 hours, 1 week, or 1 month. Your account remains open but real-money play is suspended for the duration. Cooling-off periods cannot be cancelled once started.
Reversible BreakIf you need a more serious break, self-exclusion allows you to close your zc22 account for a defined period — from 6 months to a permanent closure. During self-exclusion, you will not receive any promotional communications from zc22.
Strong ProtectionEnable regular reality check pop-ups that display how long you have been playing and how much you have wagered in that session. Staying informed about your activity is one of the simplest ways to maintain healthy play habits.
Always-On OptionKnow the Signs
Problem gambling can affect anyone — regardless of income, city, or background. Being honest with yourself about your gaming habits is the first step towards staying safe. Below are some common warning signs that your gambling may be becoming harmful.
Continuing to play in order to win back money you have already lost — even when you originally planned to stop.
Regularly depositing more than you can comfortably afford, or using money set aside for bills, rent, or family expenses.
Missing work, family commitments, or social obligations in Lahore, Karachi, or elsewhere because of time spent gambling.
Experiencing stress, irritability, or restlessness when you are unable to access gambling, or when you try to cut back.
Hiding deposits, wins, or losses from family members or lying about how much time you spend on gaming platforms.
Answer these questions honestly. If you find yourself saying "yes" to three or more, we strongly encourage you to use our self-exclusion tool or reach out to our support team.
Remember: Answering honestly is the most important thing. This self-assessment is not a clinical diagnosis — it is a simple tool to help you reflect on your habits. If you are concerned about your gambling behaviour, please contact zc22 support via live chat or activate a self-exclusion period from your account settings immediately.
Deep-Dive Protection
zc22's self-exclusion programme is one of the strongest responsible gaming tools we offer. When you activate self-exclusion, your account is locked for the chosen duration — you cannot deposit, play, or withdraw until the period expires. Here is everything you need to know.
Choose the period that suits your needs — all periods are binding and cannot be reversed early.
During any active self-exclusion period, zc22 will immediately cease all marketing and promotional communications to your registered email address and mobile number. You will not receive bonus offers, free spin notifications, or any other incentive that could encourage you to return to gameplay before your exclusion period has ended.
Any pending withdrawal requests that were in progress when self-exclusion was activated will continue to be processed and paid out to your registered JazzCash, EasyPaisa, or bank account. Self-exclusion does not affect your right to withdraw funds already in your account balance.
At the end of your self-exclusion period, your account will not automatically reopen. You will need to contact our support team, complete a brief re-assessment, and confirm that you wish to resume playing. zc22 builds in this additional step to ensure that re-activation is a considered decision — not an impulsive one.
For permanent self-exclusion requests, your account will be closed and your personal data retained only for the minimum period required by our international gaming licence obligations. You may not open a new zc22 account following a permanent exclusion.
Log in to your zc22 account using your registered credentials.
Navigate to Account Settings and select the Responsible Gaming tab.
Click Self-Exclusion and choose your preferred exclusion period from the available options.
Confirm your selection by entering your account password. The exclusion takes effect immediately upon confirmation.
You will receive a confirmation email to your registered address confirming the exclusion start date and end date (where applicable).
If you require assistance at any step, contact our 24/7 live chat support and our team will help you complete the self-exclusion process immediately.
Stay in Control
Setting financial limits is the single most effective way to keep your zc22 experience within a budget you are comfortable with. All limits are denominated in PKR and can be managed directly from your account settings without needing to contact support.
Cap total deposits to a set PKR amount within any 24-hour rolling period.
Control how much you load into your account across any 7-day rolling window.
Set a firm monthly ceiling on deposits — ideal for players on a fixed monthly budget.
Automatically suspend play once net losses reach your chosen PKR threshold for the period.
Restrict the maximum single wager amount on casino games, slots, or cricket betting markets.
Important Policy
Takes effect immediately. Lower limits are always applied without delay to protect you as quickly as possible.
Subject to a 7-day cooling-off period before the higher limit comes into force. This prevents impulsive decisions made during a losing session.
Also subject to a 7-day review period. You may cancel the removal request at any time during those 7 days — your original limit remains active until the review period expires.
zc22 support staff cannot override active limits on a player's behalf. All limit changes must be initiated and confirmed by the account holder through the self-service dashboard.
Age Policy
All players must submit a valid Pakistani CNIC (front and back) to confirm their identity and age before any real-money activity is permitted on the zc22 platform.
Any account found to belong to a player under 21 years of age will be permanently closed without exception. Winnings generated on an underage account will not be paid out under any circumstances.
Our compliance team continuously monitors account activity for patterns that may indicate underage access or fraudulent identity verification. Players may be re-verified at any time.
Ready to Play Safely?
All the tools you need to stay in control are built right into your account. Set your limits, play within your means, and reach out to our team any time you need support.